They really really don't care!I have returned a car to them, which they collected 4 days later than agreed, and then they billed me for me cancelling the original collection!Following that they then billed me for both the new and old cars and despite having called them 5 times, they NEVER call back or do anything about it.I cannot understand how a company like this can be allowed to run Direct Debit when they are so completely incompetent and over-bill so often.Their prices are cheap for a reason.
Terrible service. 2 months of constant phone calls and emails and having independant assessments that they insist on before agreeing to get brakes and clutch replaced. Now the car has spent a day at the garage with no work being done as they haven't authorise the work.Sick of hearing the empty apologies, just want my car fixing.
Made a query with a manager called James gainsbrough, he was thorough and good for communication.... after finding me a car/a deal to go with my usage, I signed the paperwork and within weeks my car was arranged to be delivered.I was very sceptical about going with lease plan due to the bad reviews however they were the best priced by alot ... I suggest people lease with lease plan directly rather than using a broker/going through a middle man.Faisal.S
Quite simply, do not get a lease with this company, go to the manufacturer direct. They will always match the prices and will have far better service. Leaseplan spend 4 months "looking into" the issue I had with their vehicle only to agree with the dealership who claimed that they couldn't find an issue. The issue being a intermittent fault light that came up. They said it was roadworthy so they aren't interested.They openly admitted that they have trouble getting manufacturers to assist them with their vehicles and they also accepted my complaint that their communication was unacceptable although they didn't offer anything other than this as their way of apologising.
Leased a bmw 435 through blue chilli who use leaseplan, I did 1500 miles less than my allowance and had the car serviced at BMW. There was minute specs on the windscreen and the inspector said that was 57.50 for a repair. I signed it off and thought I cant be bothered arguing, they then took the car back and sent me an invoice for 270 and said the car needed a nsf tyre too. I found the dealer (car shop Northampton) who was selling my ex car and they were very helpful and told me the car had no windscreen repairs and that they had to replace the OSF tyre.I then asked Leaseplan why they were charging me for things they havent done to the car and they said it reduces its value so we just charge the customer.
LeasePlan is a UK Car Rental based in Slough, South East England. LeasePlan is located at 165 Bath Rd, Slough SL1 4AA, UK.
Please contact with LeasePlan using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find LeasePlan opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Slough
You Might Also Consider