very good service
Hired on a weekend deal. Cost 49. Then had to pay another 99 to insure wife and me
Where to start...I needed a vehicle for the day while I put my company vehicle into the garage for some repairs. I booked on the phone and explained the situation and it was agreed the vehicle would be dropped off and picked up at the garage. All good up until this point.... Upon arriving at the garage at the agreed time (10:am) there was no vehicle in site, upon calling the branch they assured me that a vehicle was on it's way. After over an hour of waiting around, I then find out that they can't deliver to any address other than a work or home address, something which was not pointed out on the booking. Over an hour of time wasted and a taxi drive later I arrive back at the office. It's worth noting that this was on the 17th of July 2018. I'm a fairly reasonable person so I contacted the branch and spoke with Emma who i'm more than happy to name and explained the situation. Emma was sympathetic and said she would look into this for me as they record all phone calls so she would call me back. Emma didn't call back which again, I didn't mind as we're all busy, I get what it's like. The problem I have is with the branch themselves as trying to get through to them is near on impossible. Fast forward a couple of weeks or so, and many unsuccessful phone calls, I again have spoken with Emma. She has told me that she has spoken to her manager and have agreed a full refund. This was surprising to me as I was only after compensation on time wasted/taxi fares etc. Nevertheless, i was happy and agreed, Emma explained that it may take a week or so as it was being handled by a separate department but the notes were on the system. A week goes by, no payment. I call and as the branch doesn't answer (surprise, surprise) so I get put through to customer services. The lady at customer services explains to me that there has been no notes put on the system so she will call Emma and investigate. After more holding the lady comes back and explains that Emma never agreed to a full refund, only the delivery and collection fees to be waived. Over a month later and an exceptional amount of time spent chasing this, i'm happy to leave this branch a 1 star review as the customer service was piss poor. I understand that mistakes happen however the way you deal with them matters. It may be worth taking a look at your phone line as on a few occasions it felt as though somebody was picking up the phone and hanging up immediately. Also, I don't appreciate being outright lied to on the phone. Note to management, get a grip.Best regards...
Unreliable, Very Bad. Use Hertz or Enterprise instead.I Made a booking for WV Passat or Similar.When I took a taxi and arrived at the counter they told me, we are gonna give you Vauxhall Mokka thats the only car they we can give . The girl at the counter spent a good time proving how an executive sedan and tiny SUV are similar and I should take it or leave. I tried to explain the reason why I cannot take Mokka as my booking is for a Sedan . I requested for an upgrade then they came up with a ridiculous price. I requested them I could take a downgrade if they have a good car, she told me downgrade is like nothing. I ask them for few minutes to think, Then I could hear a woman screaming from inside their office asking why is he standing there why is he not leaving what does he want . When I heard that I decided to cancel and find their competitor. Kindly the girl managed to cancel the booking. Very bad experience as I know other hire firms would gives free upgrade if they dont have the booked car. Then a refund may take another 14 days.
Car war supposed to arrive between 5-6pm. Branch confirmed this at 3pm and it didn't turn up. Coupled with the fact that there's no way to contact the entire company in the UK after 6pm I'm left with no car when I need to leave at 8am tomorrow.
Europcar Slough is a UK Car Rental based in Slough, South East England. Europcar Slough is located at 2C Buckingham Ave, Slough SL1 4NB, UK.
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