The service up to buying a product from Furniture Village is decent. It's what happens after they have taken your money that warrants the one star rating.Was advised that our sofa would arrive within 10 weeks (although to expect 8 weeks). Was also advised that I would be kept inform of any delays and that we'd get a call two weeks beforehand to organise the delivery date. Did that happen? Of course not!Over 10 weeks past and no contact whatsoever. I contacted Furniture Village who said they cant help and that I would have to get in contact with the store. After sending complaints, I got a response stating that the sofa was not in the country and would be due to dock in several weeks.If there was going to be delays, a courtesy call/message would have been appreciated but Furniture Village wont bother. They'll miss their own timeframes time and time again and you wont be informed unless you chase.The sofa then arrived torn, uneven with one side several inches higher than the other and the feet misaligned. Furniture Village regards this as within their acceptable limits! Terrible product and the worst customer experience you can imagine.According to Furniture Village, receiving a torn, dirty, misaligned sofa where one person sits several inches higher than others is justified and is what they deem as new. They should hire a quality control team rather than bully customers to just accept defects and substandard furniture.
Large range of furniture with a good value clearance section at the back.
Never have I ever experienced a company which the most appalling customer service. Right from the outset, we were misled by the salesman that we could customise our order by ordering chairs with a separate colour seat pad and without a back handle. Despite him claiming to have called the suppliers and reassuring us in the store that these were both possible - they were not. Now I feel he would have told us anything to get a sell - his name was Shahid Habdul in the New Malden Store. Our goods (dining table and chairs and side cabinet) were then both delivered faulty, with large chips to the marble surfaces, cabinet doors which would not shut properly and only 4 chairs came (despite ordering 6) WITH the wrong colour seat pads. Following complaint to Sarah Ahchay the store administrator in the head office and her boss Rami, they assured us our correct items without faults would then be delivered. Since then, it has taken 4 additional attempts to deliver the correct items to us (each time the completely wrong set or wrong number of chairs were delivered) AND we yet we are still awaiting delivery of 1 chair. I have no idea how this is even possible. Your head office appears to have no control or communication with your warehouse and the salesmen appear to have no knowledge of what goes on both in the warehouse and head office. We have had excuse after excuse and my only wish was that we never bought anything from Furniture Village in the first place.
It is a good place but furniture quality in terms of sofas (couch) isn't great. Leather was ripped and buttons were scratched.
Despite telling furniture village we were on a main road and advising a smaller truck they arranged delivery, turned up and then said they could not access the property. This despite the fact we had moved to and from the USA with full size moving trucks parking outside our property. I can only think the delivery company fancied some time off erecting the beds as all sorts of lorries have driven into and delivered all sorts of electrical and furniture goods to our property. We had moved our kids beds out of their bedrooms the day before and now having spent over 2000 they cant even be bothered to return our calls as to when our goods will be delivered.
Furniture Village Ltd is a UK Furniture Store based in Slough, South East England. Furniture Village Ltd is located at 258 Bath Rd, Slough SL1 4DX, UK.
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